Returns and Refunds Policy

You may return an item within 30 days from ship date, for a refund or replacement. To qualify for refund or replacement, items must be returned in their original packaging with all tags and stickers attached. Please submit your request to info@secequip.com for an RMA number.

 

We will not accept returned merchandise without a Return Material Authorization (RMA) number. Returns received without authorization will not be processed for refund or exchange and will be sent back immediately

1. Create a Request for RMA by requesting an RMA number from info@secequip.com. Please provide accurate information such as name, shipping address and a valid email address. Use “RMA Request” the subject line in the email.

2. Please provide a detailed description of the reason for returning the product.

3.Do not send your item until you have received an RMA Number. You will receive a notification email when your RMA Request is approved.

4. Upon receiving an RMA Number, print your provided RMA form and packing slip. When you ship your item please attach a copy of the barcode to the package and insert the same within the package.

 

Electronic items must be in factory sealed packaging to qualify. We can not accept it for return if the seal is broken.

An item must be returned in the original manufacturer packaging, so we recommend you keep your packaging for at least the first 90 days after purchase.